RETURNS & EXCHANGES POLICIES
COME TO THE SHOP OR SHIP IT BACK!
EXCHANGE ONLY. NO REFUNDS.
if you are not 100% satisfied with your purchase, you can exchange any regular priced item (not including items on sale, promotional items purchased with a discount code, jewelry or intimates) within 15 days from the date you received it.
any product(s) exchanged must be in the same condition it was sent and received. it must be unworn with all tags attached. all shipping charges are non-refundable.
all items purchased on sale and items purchased with discount codes are a FINAL SALE and cannot be return or exchanged. chique does not offer price matching at our boutiques and online.
contact us with further questions about shipping or returns.
please get in touch with us for full details of how to go about doing so. it's a quick, easy & stress-free process - we'll walk you through every step!
all orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. during this process we incur irreversible fees. therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. we strictly adhere to the following cancellation policy:
if you cancel your order BEFORE it has been shipped, you will be assessed a 35% cancellation fee before credit is issued. *some exceptions apply
if you cancel your order AFTER it has been shipped, you will be able to exchange only, or keep it as a store credit. no refunds.
orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
*please note this is not applicable for online exclusives. all items from online exclusives are 100% non-refundable. if you would like to cancel your order - you will be able to keep the spent amount as a store credit for your future purchases or you can exchange for any other item.
chique is official and exclusive distributor of khalsa 1699 watches in BC, Canada.
the return policy is in sync with khalsa 1699 watches as follows:
if you change your mind, you may return your watch within 30 days of purchase.
returns will only be accepted when the watch, box and papers are returned in as-new condition.
a restocking fee of 5% of the value of the watch will be charged.